Delivery and Returns
Free Shipping on orders over $50
Orders despatched within 48 hours
Delivery Time 1-5 Business Days*
Where do you ship to?
We ship Australia wide! We don't ship internationally right now.
What are your order processing times?
We endeavour to process your order within 48 hours with the exception of weekends, public holidays, sales events, Christmas and New Year periods.
How can I track my order?
After placing your order, you will receive a confirmation email with the tracking details. These details will be visible once your order has been shipped. All orders are shipped with Direct Freight and can be tracked at http://www.directfreight.com.au with the tracking number provided in the confirmation email.
How long will it take for my order to arrive?
Orders are despatched from Sydney and usually take 1-5 business days to arrive. Delivery to remote areas may take longer. Delivery time is from time of despatch, not the time you placed the order.
Can I request a delivery date?
We know you can’t wait to receive your order so if you need it before a certain date, we will do our best! Contact us first via firstname.lastname@example.org with ‘Requested Delivery Date’ in the subject line and we will advise whether this is possible. Unfortunately, we cannot guarantee delivery dates or refund the order if it not delivered by the requested date.
Important notes about your delivery
Please make sure you enter the delivery details correctly as we cannot redirect your order to another address.
We are unable to deliver to P.O Boxes or Parcel Lockers, please use street addresses only.
If you are having your parcel delivered to your work address, please include the company name so it is easier for us to find you.
All orders require signature on delivery. If you choose ‘Authority to leave’ at checkout, you agree the parcel is received when left at your premises. We cannot accept liability for any items stolen or damaged after delivery has taken place. Click here for more details
*Delivery to remote areas may take longer.
We hope you love your purchase but if for any reason you are unhappy with it, you may return any item within 30 days of purchase provided it is in the same condition as received (not tampered with). BeautyHQ will only refund the amount for the product returned (excluding shipping fees). The customer is responsible for any delivery charges on returned goods unless the item(s) are faulty or damaged on arrival.
How to return an item
Just send it back to us with the invoice included and the return section filled out. Please send to:
Att: Beauty HQ Returns
Unit 1, 47-53 Moxon Rd
Punchbowl NSW 2196
Refunds are processed within 7 working days of receipt and may take another few days to show up in your account. We cannot refund the postage costs of sending the item back to us.
What if my item is faulty?
All products are checked for quality before despatch, and while we try our best to ensure that all products are delivered to you in perfect condition – the product may be damaged in the delivery process. If your item is damaged in transit, please contact email@example.com prior to making the return. If possible please attach photos of the damage to support your claim.